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Brainstorm

WORKSHOPS

Do you feel your teams could manage their relationships more effectively? Could they be more confident in approaching difficult conversations? Could managers benefit from assistance in managing difficult conversations with their team members? Is conflict in the workplace avoided rather than managed?

  

We specialise in the skills that are necessary to have difficult conversations most effectively and can help others develop their skills.  This might be in relation to conversations in the workplace or with customers.  If difficult conversations are avoided, the danger is in potential escalation of conflict or underlying negativity that can impact effectiveness and business outcomes.

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Our workshops for up to 16 people are interactive, hands-on, and take place over a half day or a full day, depending on the requirements.  We will provide attendees with a summary of the learning points from the session and tips and frameworks for use back in the workplace.  We tailor the content of each workshop to the audience and any specific learning outcomes that are required. 

Workshops: Services

FAQ

The Answers You Need

HOW DO I KNOW IF YOUR WORKSHOPS ARE APPROPRIATE FOR OUR NEED?

We tailor each workshop according to your requirements.  Contact us to let us know what you're looking for so we can discuss how to deliver against the criteria.

WHAT DO WORKSHOPS COST?

Half-day workshops are charged at £400 and full-day workshops at £800.  We generally deliver workshops at your premises but we can provide a training room where necessary.  We will ask you to meet the cost of any venue hire.  If the venue is located over 25 miles from our office, we will charge additional mileage at 45 pence per mile.

IF WE REQUEST A WORKSHOP, WHAT WILL WE NEED TO DO?

We will initially talk to you to establish any specific learning outcomes required and agree the type of content for the session.  On the training day, we will need you to provide appropriate refreshments for the delegates and ensure we have access to PowerPoint facilities.

WHAT KIND OF THINGS MIGHT WE EXPECT TO BE ON THE AGENDA?

In tailoring our workshops, we will include some of the following learning points and subjects:

  

  • Understanding the causes and drivers of conflict. 

  • How to identify when a conversation might pose difficulties and why.

  • How to prepare for and manage difficult conversations.

  • How to positively influence the outcomes of difficult conversations.

  • Assessing the current feelings, attitudes, and approaches to difficult conversations.

  • The consequences of getting it wrong.

  • The consequences of avoiding difficult conversations.

  • How our core values, feelings, and beliefs drive our behaviour and communication.

  • The possible responses of other people.

  • What others need to hear to respond positively.

  • Dealing with the need to have repeated difficult conversations with one person.

  • Deal with anger in others and ourselves.

  • Let the other person know their feelings and opinions have been heard.

  • Demonstrating active listening.

  • Presenting in a non-judgemental way.

  • Elements that contribute to an ongoing problematic relationship.

  • Closing the communication cycle and checking for understanding.

  • Giving feedback in a positive way.

  • How change can cause conflict.

  • Demonstrating measured assertiveness.

  • Frameworks for raising difficult issues. 

Workshops: FAQ
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